Thank you for choosing us!: First of all, thank you for choosing Dyslexia Connect
Online Tutoring! We are very passionate about dyslexia education and are excited
about helping our students achieve their literacy goals. We are glad to have you be part
of our program!
Attendance: Attendance is very important for progress. Please make every effort to
have your student attend their online sessions regularly. Without regular attendance, it
is very difficult for us to help your student make progress. We do understand that things
come up from time to time, so please see our policy below regarding cancellations and
Payment: We accept payment by any major credit card. Your credit card will be
charged the monthly amount for your tutoring plan on the 1st of the month (or the first
Monday of the month, if the 1st falls on a Saturday or Sunday). For example, if you are
on the Gold Plan, your credit card will be charged $329 on the 1st of each month. If you
have any credits from cancellations, that money will be subtracted from the charged
amount. Please see below for more details on credits.
Cancellations: As mentioned previously, attendance is very important for success. We
highly encourage makeup sessions, however, we do understand that circumstances
make it necessary to cancel tutoring from time to time. If you do not wish to pay for a
session that you cancel, we must be notified about the absence at least 24 hours in
advance . If we are properly notified, the money for that session will be applied to the
next month’s invoice. Please cancel only when necessary. If you do have to cancel,
please notify your tutor . The credits applied to the next invoice for sessions canceled in
advance are $34 for a 55-minute session or $17 for a 25-minute session.
Internet Service or Technical Problems: If you experience technical trouble with a session
due to problems with your internet service or computer, please inform us immediately.
We recommend opening a support ticket with Zoom
( https://support.zoom.us/hc/en-us/articles/201362003 ).
They can provide assistance in solving the issue, or determining what the problem is.
To be fair to our tutors, we are unable to credit sessions that are canceled (less than 24
hours in advance) or interrupted due to a client’s internet service or computer problems.
If the problems are due to issues with the tutor’s internet service or computer equipment,
the client will be credited, or the session will be rescheduled.
Missed sessions: If a student misses a session without notifying us in advance, the
session must be paid for . This is the only way that we can be fair to our tutors. Missed
sessions will not be rescheduled . If you are running late to a session, please notify your
tutor and they will wait for you to arrive. If you do not notify your tutor, the tutor will wait
in the meeting for you to arrive for 15 minutes during a 25-minute session. They will wait
in the meeting for 30-minutes during a 55-minute session. After the allotted time has
passed, the tutor will sign off and you will be charged for the missed session.
Rescheduling: We understand that other obligations arise from time to time and that
you may need to reschedule a tutoring session. Please try to keep rescheduling to a
minimum, as the process is very time-consuming for us. In order to reschedule a
session, please check with your tutor for availability at least 24-hours in advance . We
are unable to reschedule a session if we receive the request less than 24-hours in
advance. If your regularly scheduled times are not working, please let us know, and we
will be happy to find more suitable times for you.
Rescheduling Window: If you wish to reschedule a session, please contact your tutor at
least 24-hours before the missed session. The makeup session must then be scheduled
within three days following the date of the original session. The makeup session does
not need to take place within those three days, but it must be on the calendar and
scheduled. We are not able to consider rescheduling requests past this time window.
Vacation: If you will be canceling sessions because of vacation, please notify us as
much in advance as possible.
Withdrawing from Tutoring: Students are allowed to withdraw from the program at
any time without penalty. If you do wish to stop tutoring, please plan on finishing up the
current month; this will allow you to complete all of the sessions that you have paid for.
We are unable to refund the payment for that month once it has been charged to your
credit card. To withdraw, simply contact us and let us know.
Extra Sessions: If you wish to schedule extra tutoring sessions, in addition to those of
your regular schedule, please contact your tutor. Extra sessions are billed on the next
month’s invoice at a rate of $44 for a 55-minute session, and $22 for a 25-minute
session. Please note, if you wish to change the number of sessions that you have each
week or month on a regular basis, this requires a plan change, and we can set that up
for you. Extra sessions are offered as a courtesy for our clients who already have a
tutoring plan, and custom plans cannot be created by choosing one plan, and then
adding extra sessions on a regular basis.
Thank You!: Thank you for reading this, and for your efforts to follow these guidelines!
If you have any questions at all, you may contact us at any time. We are excited that
you chose Dyslexia Connect for your tutoring needs. Thanks again!