Company Policies

Thank you for choosing us!: First of all, thank you for choosing Dyslexia Connect Online Tutoring! We are very passionate about dyslexia education, and are excited about helping our students achieve their literacy goals. We are glad to have you be part of our program!

Attendance: Attendance is very important for progress. Please make every effort to have your student attend their online sessions regularly. Without regular attendance, it is very difficult for us to help your student make progress. We do understand that things come up from time to time, so please see our policy below regarding cancellations and rescheduling.

Payment: We accept payment by any major credit card. Your credit card will be charged the monthly amount for your tutoring plan on the 1st of the month (or the first Monday of the month, if the 1st falls on a Saturday or Sunday). For example, if you are on the Gold Plan, your credit card will be charged $299 on the 1st of each month. If you have any credits from sick days or vacation, that money will be subtracted from the charged amount. Please see below for more details on credits.

Cancellations: As mentioned previously, attendance is very important for success. However, we understand that circumstances make it necessary to cancel tutoring from time to time. If you do not wish to pay for a session that you cancel, we must be notified about the absence at least 24 hours in advance. If we are properly notified, the money for that session will be applied to the next month’s invoice, or a make-up session. Please cancel only when necessary. If you do have to cancel, we ask that you try to reschedule with your tutor, so that your student can still get their full number of sessions for that week. The credits applied to the next invoice for sessions canceled in advance are $34 for a 55 minute session, or $17 for a 25 minute session.

Absences: If a student misses a session without notifying us in advance, the session must be paid for. This is the only way that we can be fair to our tutors.

Rescheduling: If you must reschedule a session, please check with your tutor for availability. We understand that other obligations arise from time to time. Please try to keep rescheduling to a minimum, as the process is very time consuming for us. If your scheduled times are not working, let us know, and we will be happy to find more suitable times. If you wish to reschedule a session less than 24 hours before it is supposed to occur, we have to charge for the session, regardless of whether or not the tutor is able to provide you with a rescheduled time. If the tutor is able to provide you with a make-up time, the money will be applied to that session.

Sick Days: If the student is sick and you must cancel their session, please notify your tutor at least two hours in advance. If we are not notified in advance, the session must be paid for.

Vacation: If you will be canceling sessions because of vacation, please notify us as much in advance as possible.

Withdrawing from Tutoring: Students are allowed to withdraw from the program at any time without penalty. If you do wish to stop tutoring, please plan on finishing up the current month; this will allow you to complete all of the sessions that you have paid for. We are unable to refund the payment for that month once it has been charged to your credit card. To withdraw, simply contact us and let us know.

Extra Sessions: If you wish to schedule extra tutoring sessions, in addition to those of your regular schedule, please contact your tutor. Extra sessions are billed on the next month’s invoice at a rate of $34 for a 55 minute session, and $17 for a 25 minute session.

Thank You!: Thank you for reading this, and for your efforts to follow these guidelines! If you have any questions at all, you may contact us at any time. We are excited that you chose Dyslexia Connect for your tutoring needs. Thanks again!

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